Smith & Wollensky respects the privacy of every individual who visits our website. It is our policy not to distribute, sell, rent or in any way make available, your name, e-mail address or any other personally identifiable information to any third party. This policy provides our customers with information about how we use information we gather online. Please read this Privacy Policy carefully to learn more about the ways in which we use and protect your personal information. By visiting our website, you are accepting the practices described in this Privacy Policy.
[LAST UPDATED: 26th February 2025]
The Personal Data Protection Act 2010 (hereinafter referred to as the “Act”), which regulates the processing of personal data in commercial transactions, applies to SWS (Malaysia) Sdn Bhd (SWS) (hereinafter referred to as “our”, “us” or “we”) as a data user. Please note that we may amend this Personal Data Protection Notice at any time without prior notice and will notify you of any such amendment via our website or by email.
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our restaurant or use our services, including but not limited to making reservations, ordering food, or subscribing to our marketing materials.
1.Information We Collect
We may collect the following personal data when you use our services:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Reservation Information: Date and time of reservation, special requests, and guest preferences.
- Payment Information: Credit card or debit card details (collected securely through our payment processor).
- Feedback and Survey Responses: Information you provide when you participate in surveys, promotions, or feedback requests.
- Website Activity: Data collected through our website, such as IP address, cookies, and browsing behavior, if applicable.
2.Use of Personal Data
We use the personal data we collect for the following purposes:
- To process your reservation and orders.
- To communicate with you about your orders, reservations, or special offers.
- To send marketing materials (newsletters, promotions, or events) if you have opted-in.
- To improve the quality of our services by understanding customer preferences.
- To comply with legal obligations, including record-keeping and processing payments.
3.Disclosure of Personal Data
We will not disclose your personal data to third parties unless:
- You have provided your consent.
- It is required for the provision of our services (e.g., sharing data with payment processors, delivery services, etc.).
- We are required by law or governmental request to do so.
- We need to protect our rights or the safety of our customers.
4.Data Security
We take reasonable measures to ensure the security of your personal data, including physical, technical, and organizational safeguards. However, please note that no data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.
5.Retention of Personal Data
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to request the deletion of your personal data, you can contact us as outlined below.
6.Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to improve user experience and personalize content. You can manage cookie settings through your browser, but please note that disabling cookies may affect your ability to use certain features of our website.
7.Your Rights
Under the Personal Data Protection Act 2010 (PDPA), you have the right to:
- Access the personal data we hold about you.
- Correct any inaccuracies in your personal data.
- Request the deletion of your personal data (subject to certain legal obligations).
- Withdraw consent for us to process your personal data.
To exercise any of these rights, please contact us using the details below.
8.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will revise the “Last Updated” date at the top of the document. We encourage you to review this Privacy Policy periodically.
9.Contact Us
If:
- you would like to obtain further information on how to limit the processing of your personal information;
- you have any further query; or
- you would like to make a complaint in respect of your personal information,
Contact:
SWS (MALAYSIA) SDN BHD
Suite 1603, 16th Floor,
Wisma Lim Foo Yong,
86, Jalan Raja Chulan
50200 W.P. Kuala Lumpur